Property owners call Action Overhead Door for garage door repairs in Shelbyville, KY, when a number of things go wrong with their system. One of the most common concerns people have is that they hear the garage door motor running, but the door is not opening. What causes this issue, and what can you do to fix it?
Below, our experts break down the most common causes of a stuck garage door. You’ll discover everything you need to know about quieting a running motor and keeping your garage door operational.
Six Common Causes of a Stuck Garage Door
Imagine coming up your driveway and hitting the garage door opener remote so you can pull your car inside. When the door doesn’t budge after hitting the button, you get out of the car to check and hear the overhead motor operating. Why isn’t the door opening if the motor still works?
Unfortunately, there isn’t a one-size-fits-all answer. This issue can occur due to several mechanical problems. Take a closer look at some of the most common culprits.
1. A Disconnected Trolley
You could accidentally disconnect your door’s trolley by tugging on the rope that hangs down from the motor. Pulling the rope won’t prevent the motor from running, but it will disengage the trolley, which helps lift the door. In many cases, this has a simple solution.
Bring the emergency release rope back toward the motor. Once it reaches a certain level, the trolley will reconnect to the opener. This should solve your problem.
If this doesn’t fix the issue, there’s likely another reason for your garage door motor running but the door not opening.
2. Dirty or Misaligned Sensors
Modern garage door systems come with advanced safety sensors. The technology detects any objects near the door and prevents the system from moving. Over time, these sensors could become misaligned or have a build-up of dirt, which impacts their performance.
Suppose you pull your car out of the garage and try to close the door with no success. The sensors may be what’s preventing the door from lowering. A technician can inspect the parts to ensure that they’re in the right position.
They could need some slight adjustments to accurately detect people or objects in the way. In some cases, wiping the sensors is all it takes to improve their performance. Cleaning any dirt or dust on the surface could enhance their detection ability so they only stop the door when necessary.
3. A Broken Torsion Spring
Your system’s age and overall condition play a key role in why the motor might run without the door moving. Torsion springs, which help lift garage doors, usually only last for about 10,000 cycles. Depending on how often you open and close your garage door, the spring could last over a decade or may break after a few short years.
If a spring breaks, your door will not lift. Until you replace the broken spring, the opener’s motor will continue to run with no success. Contact a service technician to check the springs and replace them.
4. Snapped Cables
If you hear your garage door motor running, but the door is not opening, a snapped cable could be to blame. Cables work alongside the springs to carry the door on the track when you activate the motor. When a cable along either side of the door snaps, it puts extra strain on the other side.
The system won’t be able to lift or lower the door without sturdy cables on both sides of the track. Fixing a broken cable is a job best left to the professionals, so reach out to an expert for assistance.
5. Misaligned Track
Improper door track alignment is another possible cause of your stagnant door. The metal frames that guide the door up and down can wear over time. Physically adjusting their position and lubricating the track could correct the problem.
Do You Need To Replace Your Malfunctioning Garage Door?
So, what can you do if you hear your garage door motor running, but your door is not opening? Contact a trusted service contractor at the first sign of trouble. A repair specialist can inspect the equipment and diagnose the underlying problem.
Depending on their findings, replacing your garage door or opener may be necessary. Replacement is often the best course of action if the system needs multiple, expensive repairs.
In many cases, though, the door could simply need some minor repairs before it works properly. Common repairs include:
- Resetting the limits
- Completing a drive gear replacement
- Adjusting the door’s safety sensors
- Lubricating the track
- Replacing a worn-out spring or cable
As frustrating as a stuck door can be, you don’t have to put up with it for long. One consultation is all it takes to figure out the cause of the problem and a long-term solution.
Discover Trusted Garage Door Repair Services Near You
If your garage door motor keeps running, but the door is not opening, it’s time to call an expert. Your system could have a broken garage door spring, a disconnected trolley, or other mechanical problem. Turn to Action Overhead Door for long-lasting repairs and superior service.
We have years of industry experience and know how to mitigate all types of garage door system issues. Our team proudly serves the Kentucky communities of Bardstown, Shelbyville, Louisville, and more. Give us a call at (502) 955-7725 to request a repair estimate today.
